The staff at Stuff-Japan will attempt to answer your questions and dispatch your purchases in a timely manner.
We provide information about products which is believed to be accurate. If differing information is apparent then information provided by the product manufacturer will be deemed as correct.
Stuff-Japan does not hold stock but purchases products upon receipt of an order by the customer. At times we may need to order products from the manufacturer direct resulting in a few days delay in delivery.
Product model numbers etc may differ between Japan and other countries. Further, some product packaging images may at times differ from that which you receive due to changes made by the manufacturer. In such cases, the contents will be the same. When any product specifications changes come to our attention we will update such on the website. At time of your order we will do our best to ensure that website information matches product specifications. If some differences are found we will advise you immediately.
All product prices are inclusive of Japanese taxes. The customer is responsible for any taxes and customs duties/charges when the product enters their country.
Once payment is received from the customer Stuff-Japan will forward the product concerned in the quickest time possible by way of the Japanese Post Office SMS or EMS service. The customer is required to choose between these two methods. We recommend the EMS service as it included insurance and tracking numbers to ensure the safe and timely delivery of your purchase. If you require delivery by other means please contact us at the time of your order.
Once payment is received from the customer the purchase is final. If circumstances require the partial or full cancellation of an order after payment is received then the final decision will be that of Stuff-Japan staff. If required actual bank charges and currency differentials will be borne by the customer.
Stuff-Japan accepts no responsibility for damage caused by items purchased, or in the case that an item is unable to be used in the customers residing country. Please note that all products are purchased in Japan (except in the case of some purchases from some affiliated partners), are for the Japanese retail market, fulfill Japanese safety standards, with out-of-the-box instruction manuals predominantly in Japanese with some English and other languages. Please ensure products you purchase are able to be used in your residing country. The responsibility for this lies solely with the customer though we are happy to research product specifications if requested.
Stuff-Japan accepts no responsibility for and misrepresentation and/or damages caused by Affiliate Partners. Affiliate Partners are considered those third parties that Stuff-Japan uses to provide products via alternate internet shopping websites AND those third parties whom sell Stuff-Japan products/services on our behalf.
All company logos and product images are for promotional purposes only and remain the property of the respective owners. Only the Stuff-Japan logo and banner are the property of Stuff-Japan. Information about products is considered public information thus Stuff-Japan takes no responsibility for misrepresentation by third parties.
As we act in good faith we ask you to do the same.
